Littlefish Achieves ISO 22301 and ISO 20000 Certification Success with Teamwork IMS Support

Industry: Information Technology services

Head Office: Nottingham, UK

Areas covered: ISO 22301 and ISO 20000

Client Overview 

Littlefish, a leading UK-based managed service provider delivering IT support, cyber security, cloud solutions, managed infrastructure and consultancy services, partnered with Teamwork IMS to support its certification journey for ISO 22301 (Business Continuity Management) and ISO 20000 (Service Management).  

The Requirement 

With a significant NHS opportunity on the horizon, Littlefish needed to strengthen and evidence both its business continuity and service management arrangements within an ambitious timeframe. Key priorities included completing Business Impact Analysis (BIA) exercises, progressing testing activities, refining Service Management System processes and securing final sign-off from senior leadership. The project also required coordination across multiple stakeholders while maintaining day-to-day service delivery. 

Our Approach 

Working alongside Teamwork IMS, the project focused on two complementary workstreams: strengthening Littlefish’s Business Continuity Management arrangements in preparation for ISO 22301 certification and refining its Service Management System in line with ISO 20000 requirements.  

A dedicated project manager was onboarded early in the engagement, helping to coordinate activities, maintain momentum and ensure objectives remained on track throughout the project lifecycle. 

The Outcome 

The project delivered a number of significant achievements:  

• ISO 22301 certification achieved with no audit findings  

• Successful implementation and practical use of a Business Impact Analysis (BIA)  

• A robust Service Management System (SMS) supported by well-established ITSM processes  

• Successful completion of Stage 1 and Stage 2 ISO 22301 and ISO 20000 certification audits with ISOQAR  

• Enhanced credibility in support of winning substantial new business opportunities within the NHS sector  

Our Impact  

Client Testimonial  

“Teamwork IMS provided clear, practical support throughout our certification journey. Their guidance helped us strengthen our business continuity arrangements, make effective use of our BIA process and further develop our Service Management System in line with ISO 20000 requirements. This support also helped us secure access to client frameworks with specified certification requirements for service management and business continuity management, including ISO 20000 and ISO 22301. The support was well coordinated, responsive and focused on helping us prepare confidently for the external audits and achieve certification within our required timeframe.” 

Robert Jackson, Head of Service Management and Service Architecture – Littlefish  

Looking to achieve ISO 22301, ISO 20000 or other ISO certifications with confidence?   

Whether you’re responding to customer requirements, strengthening operational resilience, or pursuing new business opportunities, Teamwork IMS can help guide your organisation through every stage of the certification journey.   

Contact Teamwork IMS today to discuss how our experienced consultants can help you achieve your goals efficiently and effectively.