ISO 20000 Certification

Are you being required to have ISO 20000 Certification? Would you like assurance that your organisation has an effective service management system (SMS) in place? If so, Teamwork IMS consultants can help.


About ISO 20000

The ISO 20000 Standard is globally recognised to help organisations in ever-changing service delivery environments, to manage increasing service demands and deliver value for customers, users and your own organisation. ISO 20000 can be applied to companies of all sizes in the private sector, but also to universities, charities, and public sector organisations. Achieving UKAS-accredited certification to ISO 20000 provides independent assurance to your existing and potential customers and other interested parties that you are delivering service quality through a consistent and reliable service that continues to add value. It can also give you that vital edge over your competitors.


ISO 20000 Support

Teamwork consultants will review your organisation’s current service management system processes against the requirements of the ISO 20000 Standard, and work with you to develop a plan and implement the necessary controls to achieve compliance with ISO 20000. If required, our consultants will then assist you to ultimately achieve UKAS-accredited ISO 20000 certification.


ISO 20000 Transition

Perhaps you already have ISO 20000 certification but need to transition to the new (2018) version of the Standard before it is withdrawn in September 2021? Our consultants will help you to do just that, with minimum disruption to your day to day operations.


Integrated Management Systems

Are you considering achieving combined certifications for ISO 20000 alongside other Standards such as ISO 9001 Quality and ISO 27001 Information Security? Do you already have certification to other ISO Standards and want to integrate ISO 20000 requirements with them? Teamwork IMS consultants specialise in this combined approach, that is, implementing Integrated Management Systems.

For organisations who need to achieve two or more ISO standards, there are significant advantages in implementing these standards in parallel rather than taking a phased approach, in particular the internal and external incremental costs can be significantly reduced. There are also significant resource economies to be achieved with projects addressing multiple ISO standards e.g. one gap analysis, one implementation programme, less potential for duplication and more effective integration of your management systems. Maintenance of an integrated management system is also more efficient in terms of audits, management review, documentation, and continued assessment.

ISO 20000 Certification - Delivering high quality Services

Industry Best Practice

The better and more effective your organisation is in planning and delivering services, then the knock-on effect is that your customers (internal or external) are going to be better at their jobs as well. Teamwork can help you to implement an ITIL-based ISO 20000 compliant IT service management system which ensures that you have good understanding of your customers’  requirements and a strong focus on delivering the services that your customer needs. By adopting an ITIL-based structured approach to service delivery and support you are assured of reliable  services capable of withstanding disruption. This not only enhances customer and employee satisfaction, but improves your corporate image and demonstrates your credibility.


Improved Service Quality

• Fulfils core requirements for many Public and Private sector customers and interested parties
• Demonstrates alignment with best practice industry standards
• Better management of service management risks, now and in the future
• Provides assurance of a consistent approach to the service lifecycle, including those in your supply chain;
• Enables your organisation to establish robust processes for the planning, design, transition, delivery and improvement of services;
• Provides a framework to drive continual improvement in the planning and delivery of your services
• Demonstrates your commitment to service quality and continuity to key stakeholders
• Enhances the confidence and perception of your potential and existing clients, stakeholders and partners
• Demonstrates an innovative and forward-thinking approach to customers and prospective employees
• Provides a solid foundation for further development of management systems to embrace other industry standards that are likely to become important in the future


ISO 20000 Consulting

To find out more about our ISO 20000 certification process, please click here
If you already have ISO 20000 certification, please click here to find out more about how we can help you maintain and improve your existing management system.

OUR ISO 20000 Consultants

ISO 20000 Experience

Since 2007, Teamwork has been instilling absolute quality into the delivery processes of a huge range of organisations, from SMEs to large corporates. Our team of quality professionals including CISSP, PCI Security Standards Council QSA, MBCI, GDPR, IEMA, ESOS and CMIOSH qualified consultants) have developed and led UKAS accredited ISO and other standards-based service improvement programmes for private and public-sector organisations across the UK, EMEA, US and beyond, from 5 to over 20,000 people businesses.

Our knowledge and experience across a broad base of management and technical Standards makes us uniquely equipped to help organisations to develop an ISO 20000 certified IT service management system and integrate with existing management systems to achieve all the associated economies and efficiencies in the system design, implementation and maintenance.

This experience, and the huge success of both the project delivery and maintenance phases of our standards-based practices, has been firmly based on two key principles: the ability of Teamwork consultants to look beyond the standard in question and identify, define and align with the real business drivers of our customers, and our innate ability to become one with our customer’s own management teams.


ISO 20000 Clients

Our team of experienced quality and ITIL consultants have helped an extensive array of organisations achieve ISO 20000 certification as part of a standalone ISO 20000 ITSMS implementation or alongside other ISO and quality standards such as ISO 9001, 27001 and 14001. These organisations range from SMEs to large corporates as well as public and charitable organisations. To see some of our ISO 20000 clients, please visit our ‘Clients’ page.

Interested in our ISO 20000 Consultancy Services

Please contact us now