ISO 20000 Gap Analysis
Getting to where you want to be
Using pragmatic business-focused methodologies, Teamwork provides ISO 20000 Gap Analysis services to assist clients, partners and their customers to compare their current systems and processes against recognised best practice as a first step to achieving certification to ISO 20000. Analysis is based on interviews with key members of your organisation to establish your current position in relation to the required standard(s).
Clear identification of issues
ISO 20000 Gap Interviews
Teamwork’s high level ISO 20000 Gap Analysis compares existing core processes, practices and documentation with the requirements of the ISO 20000 standard, and other ISO standards if applicable. It identifies where the organisation meets requirements of ISO 20000 and where there are gaps. We then give recommendations on resources and actions needed to fill these gaps as well as the timescales necessary to achieve ISO 20000 certification.
Reviewing your Documentation
ISO 20000 Documentation
During the ISO 20000 Gap Analysis, a high level review of your existing IT Service Management documentation is carried out to establish whether or not it is appropriate and reflects current practice. Any changes required to support improvements in line with best practice and the requirements of the ISO 20000 standard are identified.
Facts and recommendations
ISO 20000 Gap Analysis Results
Once we have completed the ISO 20000 Gap Analysis we prepare a detailed report and present the results to your senior management team. The report will clearly identify where you are meeting the requirements. It will also pinpoint gaps, with recommendations on the actions you need to take to fill them and a realistic timescale in which ISO 20000 certification can be achieved.
How long, how much effort?
ISO 20000 Implementation
Teamwork will prepare a comprehensive project plan covering the subsequent stages of the ISO 20000 implementation programme. This will include details of project actions, ownership and timescales, and will form part of a Continuous Improvement Plan (CIP). This would be maintained up to and beyond ISO 20000 assessment and would be continually updated and developed as a business management tool.
The ISO 20000 Certification Process and Maintaining Certification
To find out more about our ISO 20000 certification process, please click here
If you already have ISO 20000 certification, please click here to find out more about how we can help you maintain and improve your existing management system.
ISO 20000 & Beyond!
Other IT Service Management Services
In addition to ISO 20000 Gap Analysis & Implementation Services, we also provide a comprehensive service to assist organisations in achieving compliance and certification with IT Service Management and other industry standards including:
- IT Service Management Auditing
- Transition to updated ISO 20000 (ITSMS) Standards
- Integration with other ISO Standards (e.g. ISO 9001, 27001)
- Supplier Assessments and Auditing
Our knowledge and experience across a broad base of management and technical Standards makes us uniquely equipped to help organisations to develop an IT Service Management system and integrate with existing management systems to achieve all the associated economies and efficiencies in the system design, implementation and maintenance.
Our ISO 20000 Consultants
Since 2007, Teamwork has been instilling absolute quality into the delivery processes of a huge range of organisations, from SMEs to large corporates. Our team of quality professionals including CISSP, PCI Security Standards Council QSA, MBCI, GDPR, IEMA, ESOS and CMIOSH qualified consultants) have developed and led UKAS accredited ISO and other standards-based service improvement programmes for private and public-sector organisations across the UK, EMEA, US and beyond, from 5 to over 20,000 people businesses.
Our knowledge and experience across a broad base of management and technical Standards makes us uniquely equipped to help organisations to conduct an ISO 20000 Gap Analysis, develop an IT Service Management system and integrate with existing management systems to achieve all the associated economies and efficiencies in the system design, implementation and maintenance.
This experience, and the huge success of both the project delivery and maintenance phases of our standards-based practices, has been firmly based on two key principles: the ability of Teamwork consultants to look beyond the standard in question and identify, define and align with the real business drivers of our customers, and our innate ability to become one with our customer’s own management teams.
WHO HAVE WE HELPED WITH AN ISO 20000 GAP ANALYSIS?
ISO 20000 Clients
Our team of experienced quality and ITIL consultants have helped an extensive array of organisations undertake an ISO 20000 Gap Analysis and achieve ISO 20000 certification as part of a standalone ISO 20000 ITSMS implementation or alongside other ISO and quality standards such as ISO 9001, 27001 and 14001. These organisations range from SMEs to large corporates as well as public and charitable organisations. To see some of our ISO 20000 Gap Analysis clients, please visit our ‘Clients’ page.