ISO 20000 Certification Consultants - IT Service Management System

ISO 20000 Standard - ISO 20000 Certification

The ISO 20000 standard is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of IT service management system processes for the effective delivery of services to the business and its customers. It is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC). ISO 20000 certification is increasingly becoming a mandatory requirement for suppliers of IT solutions to government and financial sector clients. The ISO 20000 standard includes a requirement for suppliers to implement effective information security and service continuity plans and processes as part of a wider IT service management system.

Benefits of Compliance

  • Fulfils core requirements for ‘doing business’ with many Public and Private sector customers.
  • ISO 20000 certification demonstrates a commitment to achieving legal and regulatory compliance to regulators and government.
  • Enhances the confidence and perception of your potential and existing clients, stakeholders and partners.
  • Better alignment between business objectives and IT, reducing risks and improving communication between business areas and IT.
  • Gives you the ability to select and manage external service providers more effectively
  • More opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service.
  • Improves reliability and availability of service, leading to improved customer satisfaction
  • ISO 20000 certification provides a solid foundation for further development of management systems to embrace other industry standards that are likely to become important in the future.

How can we help?

We at Teamwork IMS specialise in implementing ISO Standards based service improvement programmes for many different types of organisations. We will design the IT service management system around your existing business practices. We will help you to establish the necessary controls to ensure you are in compliance with relevant legislation, and help you identify and solve the areas of your business that do not comply to the ISO 20000 Standard.

In addition, ISO 20000 is designed to be compatible with other management system Standards such as ISO 9001 (Quality) and 27001 (Information Security). All or any combination of these complementary Standards can be integrated seamlessly. They share many principles, so choosing an Integrated Management System can provide you with outstanding value for money.